Privacy Policy

SEFA SATTY ENTERPRISES LIMITED – SOFT QUICK LOANS handles client information responsibly and uses or discloses it for legitimate business, legal, regulatory, account-servicing, or recovery purposes, subject to applicable law.

Information provided

Depending on how you use the website, this may include identity and contact details, date of birth, address, institution or occupation details, next-of-kin information, loan applications, payment records, messages, and documents or photographs supplied for identity, ownership, or collateral review.

How information is used

Information is used to create and secure accounts, verify contact details where verification is supported, assess and administer loan applications, record agreements and payments, provide customer support, send service notices, manage collateral where applicable, prevent fraud, and meet legitimate legal, regulatory, and recovery needs.

Access and sharing

Portal access is limited by account role and loan assignment. Client documents and collateral information are intended for authorized personnel involved in the relevant account and the Super Administrator. Information may be disclosed for legitimate business, legal, regulatory, or recovery purposes permitted by applicable law.

Keeping information accurate

Clients can view their profile information. To request a correction, use the profile change request in the client portal. Sensitive profile changes are reviewed by the Super Administrator and recorded.

Security and contact

The website uses authenticated access and restricted document handling for portal records. No online service can promise absolute security. For a privacy question or correction request, contact the company through the Contact Us page.

This page summarizes the information-handling commitments in the supplied website specification. The company should confirm this policy against its current practices and applicable Zambian requirements before commercial launch.